Refund policy

Return Request Period

  • 48-Hour Notification: To ensure we can properly assess any issues with the product, you must notify us within 48 hours of receiving the product.
  • Requests submitted after 48 hours may not be accepted.

Return Eligibility

  • Damaged or Defective Products: If the product is damaged or defective upon arrival, the customer must provide an unboxing video showing the damage. This video is required to assess the situation and determine the appropriate action. The complaint must be submitted within 48 hours of receiving the product.
  • Missing Items: If any items are missing from the order, an unboxing video must be provided showing the contents of the package clearly. Notify us within 48 hours of receiving the order so we can investigate the situation and, if confirmed, we will issue a refund for the missing item(s) after our investigation.

Refund Eligibility

  • Refunds will be processed for eligible returns based on the following criteria:
  • Damaged or Defective Products: Upon confirmation of the damage or defect through the unboxing video, a full or partial refund will be processed based on our approval. No return or refund can be processed for defective electronics items.
  • Missing Items: If we are unable to fulfill the missing item(s), we will issue a refund for the missing items.
  • Refund amount will be subject to approval by Dabster International Private Limited depending on the condition of the item, type of item, condition of the unboxing video and nature of the defect.

Return Shipping 

  •  Customer’s Responsibility: The customer will be responsible for the cost of return shipping. We recommend using a reliable shipping service with tracking to ensure the safe return of the product.

Rejection/Denial of Parcel

  • If the customer rejects or denies acceptance of a parcel after it has been dispatched, the following deductions will apply:
  • Shipping Charge: 2 times the original shipping charge will be deducted, this includes both forward and reverse shipping costs.
  • These deductions will be made before issuing any refunds.

Return Shipping

  • Customer’s Responsibility: The customer will be responsible for the cost of return shipping. We recommend using a reliable shipping service with tracking to ensure the safe return of the product.

 

Rejection/Denial of Parcel

  • If the customer rejects or denies acceptance of a parcel after it has been dispatched, the following deductions will apply:
  • Shipping Charge: 2 times the original shipping charge will be deducted, this includes both forward and reverse shipping costs.
  • These deductions will be made before issuing any refunds.

Non-Returnable Items

Certain items may not be eligible for return or refund, including but not limited to:

  • Products that have been used, opened, or damaged by the customer.
  • Products marked as non-returnable in the product description.
  • Electronic Products.

Shipping Costs

  • Shipping charges are non-refundable under all circumstances, regardless of the reason for the return. This includes both the initial shipping fees and any costs incurred for returning the product. The dropshipper will be responsible for covering the return shipping fees. We recommend using a reliable shipping service with tracking to ensure the safe return of the product.